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After AppleLife, After Apple |
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Well, maybe not see you (watch for that green light on the iSight…) but I know you’re all out there. I’m looking for stories. Not Folklore stories but stories more along the line of daily life in your jobs. A good number of people that are a part of the site so far have already left and have little to lose from sharing non-AEO stories about their time at Apple, so I’d like to see them come out. Go ahead and post a blog entry or two about what happened at your job, who you are, why you worked at Apple, and why you moved on. It could get fun. |
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This happened about the time the old graphite base stations came out. Remember there was nothing else like them at the time. We had to loan them out quite frequently. If you’ve ever cracked open a base station you’ll know that the modem port is only surface mounted on the logic board, there were no other fasteners. So one day some drongo pushed too hard and the whole port went into the base station. When I informed my manager (he was country manager then, although he has since departed for greener pastures) he asked me the $64 question:
“Can you fix it with Superglue?”
Jesus, between portables and Enterprise, I’ve got tons of them.
Here, email, blog or what?
Here’s fine, Chris. I just denoted your account as a former Apple monkey so you should be able to “create content -> blog” now and it’ll show up like mine have been.
Ooh it has been a few years since I worked at Apple but there should be a few fun stories to be shared.
Adam, is my post the kind of stuff you’re looking for? Anyways i see i have a blog button now, will be putting stuff in in a couple-three days.
Again, thanks for creating this site.
That’s one kind. Also general stories of working at Apple or the people you work with. Just keep to two rules: it must be true or opinion and it must not be confidential.
Things are certainly different for this former Apple Employee – having been part of the herd that was sold to Pearson Education Systems I was kicked off of the mother ship as of June 1st.
I moved from Apple Care to PowerSchool in May of ’05 for many of the same reasons Adam did. Once you hit Tier2, there’s not a whole lot of other places to go within AppleCare. The whole AC experience was wonderful in many ways for me, having ‘drank the kool-aid’ and been an Apple fan for many years. I worked in IT/Support starting way back in ’86 and migrated to Apple-based supporting gigs over the years. I was called by Apple in ’03 and jumped at the chance to join up.
Walking into the support center was an odd mixture of star-struck excitement and geek cred as I walked past cube after cube of people I was soon to get to know, love and depend on.
Without a doubt, the caliber of people working in AC are by far the best I’ve had the pleasure of getting to know. I wouldn’t trade that for anything. I still have quite a roster of friends ‘inside’ and will certainly miss having the perks of being ‘Apple’. That said, there’s the down-side of being in a support position. Even though the hardware is beautiful, and the OS is great, our customer’s expectations and abuse of said systems could be quite challenging on some days. But through it all, keeping a high level of professionalism coupled with ‘world-class’ support was my daily goal and I like to think I was able to provide that for the most part. I’ll miss it.
Hi Adam,
My first blog is up. Forgive me if it’s not great, I have not written anything except emails for the past ten years.
We’ll have some funny next week.
I think one thing that every Genius has had to deal with, and absolutely loves, is when, after you’ve spent 20 minutes explaining that, since you sat on your iPod, its not under warranty, the customer talks to your manager, who tells you to replace it.
Gotta love it. Those are usually the days I come closest to quitting…
Well everybody, my first shift at the Genii bar is Monday and from reading just about everything on this site inside out…I feel like I should go to church and get a blessing of protection. I’m really really excited to start though. I’ve opened, reconfigured, dis-and-re-assembled every powerbook, ibook, imac, ipod, and mac mini in my family (I have alot of siblings who are mac users as well, lol I even have my 5 year old niece on a little pc shuttle running ubunto until we can get her a mac).
______________________________________________________
I’m a street walking Cheetah with a heart full of napalm….I’m the runaway son of a Nuclear A-Bomb…
I feel like I’m at an online AA meetig… at least I’m not alone, and I know it’s not me
Well, it kind of is an AA meeting. After Apple.
Post a bit about your time. It’s thereputic. Put it in the forum to keep it to current/former Apple folks or your blog for the world.
um, one of my articles seem to be missing…wondering why.
Which?
um…it’s back. thanks.
http://www.afterapple.com/marathon/blog/2006/07/a-day-in-the-life-of-ivan-togethehelloutahereyouwitch
Now I wonder what are the things you will remember Apple for while you worked there?
Is there ANYTHING you can’t think you would have encountered in other companies?
Grossest that I have seen (people worked with):
- not getting a day off for one’s OWN wedding day – getting months off for “tennis elbow” caused by mouse use (someone explain me that medically..?) – people not getting into trouble for systematic mondays or fridays sicknesses or sicknesses on the days they were in late shift – incredibly idiotic troubleshooting and not getting trouble about that (not even reset pram! yar! i hear battery not working.. let’s send a new one out, yea you don’t need to even send the old one back…) – using for certain groups and certain people the excuse of “line coverage” and such for years and years .. you’d think the management had time to think about it for a few years … or that the situation would be less credible when the coverages are tenfold ..
The worst story I can think of is the Store Manager and an incompetant Lead Genius having an affair (that is against company policy). the affair is what got him promoted to Lead anyway.