After Apple

Sure, the Genius Bar has its share of crazy people, but technical support is where the loonies go from the convenience of their own asylum. There’s something about being able to call in to someone from your couch that makes a person feel empowered and intelligent, as if they were on the hotline to some secret base in the depths of a mountain stronghold asking the source of it all what could possibly be the problem. In reality it’s one lost monkey calling another, just without the poo flinging that normally comes with that.